$114 PER HOUR! They scam those they think they can get away with too!!! DO NOT USE THIS SHOP!!! Nowhere on their website can you find that. They charge $114 per hour JUST FOR LABOR and can't do simple math. I have a 2013 Ford C-Max Hybrid that broke down so I had it towed to Tigard SUV and Auto. Turns out the gas engine failed. So it's going to be $5000 to fix it. That hurts but okay, so they take it apart and now its the gas engine, electric engine, and transmission that all are ruined cost to fix now $10,000. Can't do it, car isn't worth that. So for just ripping everything apart and assessing the damage they want $916. Never actually telling me what went wrong with the car. To reassemble the car enough to roll off the lot they want $1800. For a car that will never run again. After a brief conversation about how this is going to ruin my finances and life they are quite rude telling me "Oh you're young. You'll get over it" After multiple inquires as to how they landed on this outrageous price they ignore us. Since I work regular business hours my girlfriend who works nearby spoke with Dan who lied saying I had approved up to 21 hours of labor and $5000 of work (under the impression the car would work again). He yelled at my girlfriend COMPARING HIMSELF TO A DOCTOR who gets paid even if a patient dies. We again explain that $916 is outrageous and ask for an explanation breaking down the price. I'm sent the first picture with a generic labor price. Again we ask how are you getting to $916. How many hour and at what rate. Dan again is very rude to my girlfriend saying "Do you want a breakdown $20 for each bolt turned ect?" We tell them DO NOT DO ANYMORE WORK. We don't want to pay $1800 and will find a scrap yard to take it. After again lying to us saying nowhere will take it without the front end assembled (All three scrap yards I called will take it dissembled) they wait a day then WITHOUT OUR PERMISSION reassemble the car enough to roll out of their shop, saying they are taking pity on us when really they just wanted the bay BUT they won't charge us for the reassembly just the $916 for the initial dissemble. Again we ask how are you getting to $916? Finally we are sent the second picture. $114 AN HOUR FOR LABOR for 8 hours of work. However if you use a simple calculator 114 X 8 = 912 So they are clearly scamming us or can't do simple math. Not sure which is worse. When I went to pick the car us they had rolled down a window then disconnected all electrical function in the car so I cannot roll the window up. They offered me a trash bag to cover the window, but Oh look at that I'm out of tape. Stay away from this shop they will scam you if you express a lack of knowledge about cars and will not tell you they CHARGE $114 AN HOUR or whatever number they feel like. I thought this shop was good and honest but it is neither of these things. Don't make the mistake like I did.
This is my worst nightmare, a dissatisfied customer. I have always tried to put myself in the customers shoes when it came to repairing their car and I always have the best intentions. I do dispute that I yelled, lied, or minimized Darren's or his girlfriend's concerns/feelings or did anything un-ethical and am offended by the remarks. Some of the things Mr. Hume states are true. He did continue to drive his vehicle (after several warning lights came on and a STOP DRIVING message was displayed on the dash) until the engine locked-up. On a Hybrid, the transmission/hybrid unit is the starter and it tried to start the engine which resulted in shearing the gears of the transmission output shaft. We could not see this until we removed the assembly from the car and separated them. At that point we stopped and gave Mr. Hume options to move forward. He wisely decided to forgo putting more money into the vehicle. As for the cost, I reduced the labor I had into it and even re-assembled it for free so it could be rolled out. It takes 21 hours to remove the assembly, separate them, reassemble and reinstall. I only charged 8 hours which is less than I had into removing and separating the unit. I had two techs spend an additional 6 hours re-assembling it at no cost to them. I did this because I felt sorry for them as I remember what it was like to be young and low on funds. I didn't compare myself to a Doctor but did state that I do have to charge for the time it takes to diagnose or repair cars to continue to operate much like a plumber, electrician, Doctor or anyone else who charges for their time. This job started as a repair and changed to a diagnosis mid-stream. I guess they expect me to work on their car for free since they decided not to repair it. If you ask a person if they would like to work a day for free, they would look at you like you were crazy. But that is exactly what they were expecting. I do sympathize with their situation and wish them the best, but I didn't build the car, buy it, or break it.
- Tigard SUV and Auto Repair