I brought my 2018 Nissan Armada in for an oil change and inspection for a voltage fluctuation issue. They couldn’t diagnose it after I told them all the symptoms. Fortunately I was able to fix myself with a $40 part. When I got home I discovered my oil cap was missing entirely. I had already driven approximately 100 miles without it. When I contacted the shop about it, I was dismissed with an explanation that it was just “vapor release” and probably fine. No apology, no accountability. What made it worse- they replaced my original cap with a cheap MasterPro aftermarket cap without telling me or getting my approval. They knew the cap was an issue and tried to cover it up with a $5 part instead of being upfront with me. They didn’t offer to do my oil again to make sure it’s safe. Driving 100 miles with an open valve cover exposes the engine to debris contamination and unfiltered air through the crankcase. This is a serious mistake. The dismissive response and the quiet aftermarket substitution without disclosure are what really sealed it for me. I will not be returning. I’d encourage anyone bringing a vehicle here to do a thorough walkaround and check your engine bay before leaving the lot.
We are sorry for the customers negative experience and we wish things would have worked out differently. We work on thousands of vehicles per year due to our competitive pricing. The technician that worked on this vehicle is ASE master certified and has been in the industry for over 32 years. We are known well for automotive service excellence and our reviews clearly show that. We have a shop minimum for any vehicle that comes into our facility. When we cannot duplicate the customers concern or we don't want to make a questionable recommendation, we do not proceed. We were unable to get the vehicle to duplicate even when putting the vehicle in unnatural situations per phone discussion with the customer. He stated that pumping brake pedal repeatedly while angled uphill, and varying load put on alternator by turning lights, signals, or wipers on and off, and all at the same time would create the condition. In an effort to be more efficient with the customers money, we referred the diagnosis to the dealer, as they may have engineering support we do not have access to. Even the best and most skilled individual can make a mistake once in a while. I am left curious as to how the customer trusted Duralast brand (Autozone) parts for the critical repairs on his vehicle, the alternator and the battery. Now it seems that for something as simple as an oil fill cap, this brand is now not acceptable. We were also unable to perform a courtesy clean and top up oil as the customer came in without the vehicle to pick up the replacement cap. Respectfully, Tigard SUV & Auto Repair Staff & Management
- Tigard SUV and Auto Repair