Had an appointment for first thing in the morning. They brought my car back right away. Dan was very friendly and courteous. He showed me the damaged part, and explained the necessary repairs. I felt very comfortable with his recommendations. While the price was a little higher than I had anticipated (I always underestimate the cost of auto repairs) it wasn't nearly as expensive as Beaverton Nissan, which is where I used to go for service. I had hoped the service wasn't going to take as long as it ended up taking (just over an hour) hence I deducted a half-star in my rating. During the checkout process, Dan pointed out some recommended repairs and their corresponding charges, but did not pressure me (or guilt me) into agreeing to them. While there was a couple charges which I felt were quite superficial and way overpriced (headlight refinishing for $130?) I should mention again that there was never any pressure to perform any service and I am very comfortable with recommending them to anyone who wants a quality automotive service station who will make sure their car not only looks, but also runs great.