Reviews - Page 30

Chris Anderson

10/27/2020

My 26-year-old truck needed lots of maintenance/repairs before a summer camping trip and DEQ check. I worked with Dan to schedule a visit for a Monday, got the full diagnosis and parts/labor estimate by 2 pm Monday, authorized the work, and they started. We hoped they could be done by Tuesday so we could leave early Wednesday, but there was too much work. So Chris worked with me to prioritize the most important repairs, and one of his techs stayed late Tuesday to finish as much as possible. Tigard SUV had the truck ready for us on Wednesday at 11am. In short, the owners and mechanics at this shop are not only professional and customer-focused, they are fast, flexible, and courteous. I'll be taking my truck back to them to finish the low-priority repairs, and will stick with them after that.

Thank you so much for the glowing review! We are pleased to know you are happy with our service and our staff. We have been helping people in the Tigard, Beaverton areas and beyond for many years and look forward to many more. We take great pride in our operation here.

- Tigard SUV and Auto Repair

Linda Yoder

10/27/2020

Luv Tigard SUV and Auto Repair. Always courteous and fair.

Hide Saito

10/27/2020

Thank you so much for the great review!

- Tigard SUV and Auto Repair

Barbara Smith

10/27/2020

Did a good job

Thank you so much for the great review. We are pleased to know you are happy with our service.

- Tigard SUV and Auto Repair

Parker Rehms

10/27/2020

Their diagnosis was a blown head gasket which would have costed several thousands of dollars. I took it to another reputable mechanic and the diagnostic revealed a stuck thermostat, and no blown head gasket. They checked all the valves which were operating with specifications, no mixing of fluids found, replaced the thermostat, and retested with no pressure failure and consistent engine temperature since. Fluids look good. I am very disappointed with their assessment and will not go back there. Service: General repairs & maintenance

We are sorry that you had a less than satisfactory experience at Tigard SUV and Auto Repair. Anyone can make a mistake but we ran the block test (Checks for combustion gasses in the cooling system) twice with two different technicians as is our policy when it fails. We left a message inviting you to bring the vehicle in so we could run the test in person, but have not received a call back yet. We are puzzled as to how a thermostat could resolve a mechanical failure like this but suspect a lower opening temperature thermostat was installed to bandaid the situation. We stand behind our diagnosis and invite Parker to bring the vehicle in for the test.

- Tigard SUV and Auto Repair

Patti Smith

10/27/2020

My friend the service is NOT good

We have contacted the only Patti Smith in our system and confirmed they did not leave this review. We can only assume that this is a case of impersonation - to quote Google "We don’t allow individuals to use Google Maps to mislead others. This applies to deceptive content as well as false representations. Do not attribute your content to another individual, company or organization if you are not authorized to represent them. Google reserves the right to remove content, suspend accounts, or pursue other legal action against contributors who falsely claim that they represent or are employed by Google".

- Tigard SUV and Auto Repair

Jeremiah Burley

10/27/2020

Been with this company for 10+ years, for two different vehicles, and they've always done a great job!

Javon Williams

10/27/2020

Wonderful shop! Customer service is top notch. Affordable prices.

Devin

10/27/2020

I stopped in and spoke to Chris about getting an estimate for repairs. He took all my information and said he would call me with a quote. I told him I was on a time restraint as I was moving out of state in 3 weeks. It has been 2 weeks and I have not received a call with an estimate for the repairs I need done. If they won't call as promised, what does that say about their repairs? What are they not fixing that they say they will? Edit after response below: nice lie about leaving a message. Chris left a voicemail after I left the negative review, so number I left was accurate. I checked my call log and had no calls or voicemails on the date he states he left one. Just admit you forgot to call. Lying about it makes you look worse and also makes it look like you’ll lie to customers about work performed or work not performed but you say you did.

Devin, I put estimates together for your vehicle and they are dated 9/14/20. We then called and left you a voice mail at the number you provided. We take our online reputation very seriously and wish that in cases like this a phone call would be made versus assuming the worst of people and questioning their business practices publicly. Unfortunately, I suppose this is just the reality of the world we live in today. We would gladly go over the information with you should you choose to call us to discuss the matter. Thank you.

- Tigard SUV and Auto Repair

Joseph Muna

10/24/2020

I am a returning customer at Tigard SUV and it's for a reason. It is a challenge to find a very TRUSTWORTHY, RELIABLE, HONEST and AFFORDABLE auto repair shop anywhere around town. Tigard SUV exceeded all the expectations if your looking for one. Not just that they are very knowledgeable about customer auto repair needs they also are genuine individuals that listen and care about their customers needs and concerns. A huge thank you to the front man Chris. Thanks the great service and accommodating me with my urgent need to get my Highlander back on the road for the long journey back to the Islands. EXCEPTIONAL rating in my book! Stop in on by. I assure that you will be a returning customer as well. God bless , stay safe and stay healthy. Fish On! 🤙🤙

Joseph, you are and have always been a pleasure to deal with. Thank you so much for the kind words. We work very hard to earn and keep your trust. We will miss you. Keep in touch, stay safe, and may your lines always stay tight!

- Tigard SUV and Auto Repair