1

I stopped in and spoke to Chris about getting an estimate for repairs. He took all my information and said he would call me with a quote. I told him I was on a time restraint as I was moving out of state in 3 weeks. It has been 2 weeks and I have not received a call with an estimate for the repairs I need done. If they won't call as promised, what does that say about their repairs? What are they not fixing that they say they will? Edit after response below: nice lie about leaving a message. Chris left a voicemail after I left the negative review, so number I left was accurate. I checked my call log and had no calls or voicemails on the date he states he left one. Just admit you forgot to call. Lying about it makes you look worse and also makes it look like you’ll lie to customers about work performed or work not performed but you say you did.

Devin, I put estimates together for your vehicle and they are dated 9/14/20. We then called and left you a voice mail at the number you provided. We take our online reputation very seriously and wish that in cases like this a phone call would be made versus assuming the worst of people and questioning their business practices publicly. Unfortunately, I suppose this is just the reality of the world we live in today. We would gladly go over the information with you should you choose to call us to discuss the matter. Thank you.

- Tigard SUV and Auto Repair
5

Fair, honest, thorough and reasonably priced. They evaluated my 2004 Dodge Ram 1500 and went over the report on what they found. They prioritized their findings without any high pressure sales. After talking to Chris I decided what services I should have done immediately. I felt comfortable with their recommendations. Now my truck runs great. Also doing all the service work was a lot cheaper than buying a newer truck.

We are happy to know you are pleased with the service and staff here. Thank you so much!

- Tigard SUV and Auto Repair
1

Their diagnosis was a blown head gasket which would have costed several thousands of dollars. I took it to another reputable mechanic and the diagnostic revealed a stuck thermostat, and no blown head gasket. They checked all the valves which were operating with specifications, no mixing of fluids found, replaced the thermostat, and retested with no pressure failure and consistent engine temperature since. Fluids look good. I am very disappointed with their assessment and will not go back there.

We are sorry that you had a less than satisfactory experience at Tigard SUV and Auto Repair. Anyone can make a mistake but we ran the block test (Checks for combustion gasses in the cooling system) twice with two different technicians as is our policy when it fails. We left a message inviting you to bring the vehicle in so we could run the test in person, but have not received a call back yet. We are puzzled as to how a thermostat could resolve a mechanical failure like this but suspect a lower opening temperature thermostat was installed to bandaid the situation. We stand behind our diagnosis and invite Parker to bring the vehicle in for the test.

- Tigard SUV and Auto Repair
5

Love these guys, had tons of questions and they answered them all and to great care of my car, and supper quick. They have worked on my last two cars and will forever use them. They take pictures of everything and give a very detailed report, couldn’t ask for more

Wow! Thank you so much for the kind words. We are pleased to know you are happy with your vehicles service.

- Tigard SUV and Auto Repair
5

Honest, dependable, top quality work. I have trusted my vehicles to them for 10 years. Chris is awesome to work with. They are very thorough and their work top notch.

Thank you for a great review Aaron, we work very hard every day for these kind of results.

- Tigard SUV and Auto Repair
5

As usual, service was great, on time and fast. Staff was very nice and friendly and enjoyed visiting with them. Always know my vehicle is in good hands. Always trust their recommendations. I recommend them highly to my friends.

Thank you for the glowing review Linda! We are happy to be the shop you can count on for your vehicle repairs.

- Tigard SUV and Auto Repair
5

Thank you so much! You solved the trouble that could not be settled in some shops. I also appreciate very kind correspondence.

Thank you for the great review! We really appreciate it.

- Tigard SUV and Auto Repair
5

Amazing repair shop. They were prompt and efficient in meeting my car service needs. Not to mention their excellent customer service in providing updates throughout the process and affordability.

Thank you so much for the great review! We are pleased to know that you are happy with our crew and services performed.

- Tigard SUV and Auto Repair
5

Despite our difficult problem to solve, staff is always looking for the answer. They may not rest till we find the elusive bug.

Thank you for the kind words. We try very hard to be the solution to all automotive problems.

- Tigard SUV and Auto Repair
5

I am at a cross roads with a twenty year old suv that I purchased beginning of 2020. The Tigard SUV staff from top to bottom did me right. I came in with a laundry list of what I thought I wanted looked at. They could tell I was in a budget and talked me through the vitals as their experience told them I needed. After a day of assessing my vehicle I know have an accurate list of what I really should key in on if I want to bring the vehicle up a level and have it for some more miles. Thank you and see you soon!

Thank you so much for the kind words. We look forward to helping you with any of your future automotive repair needs.

- Tigard SUV and Auto Repair
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