I stopped in and spoke to Chris about getting an estimate for repairs. He took all my information and said he would call me with a quote. I told him I was on a time restraint as I was moving out of state in 3 weeks. It has been 2 weeks and I have not received a call with an estimate for the repairs I need done. If they won't call as promised, what does that say about their repairs? What are they not fixing that they say they will? Edit after response below: nice lie about leaving a message. Chris left a voicemail after I left the negative review, so number I left was accurate. I checked my call log and had no calls or voicemails on the date he states he left one. Just admit you forgot to call. Lying about it makes you look worse and also makes it look like you’ll lie to customers about work performed or work not performed but you say you did.
Devin, I put estimates together for your vehicle and they are dated 9/14/20. We then called and left you a voice mail at the number you provided. We take our online reputation very seriously and wish that in cases like this a phone call would be made versus assuming the worst of people and questioning their business practices publicly. Unfortunately, I suppose this is just the reality of the world we live in today. We would gladly go over the information with you should you choose to call us to discuss the matter. Thank you.
- Tigard SUV and Auto Repair